Refund policy

Return & Refund Policy

Welcome to Astriva (www.astriva.in). We value your trust and are committed to delivering quality products. Please read our return and refund policy carefully before making a purchase.

🚫 No Refunds or Exchanges

We follow a strict no refund and no exchange policy.

✅ Exceptions – Damaged Products Only

Returns or exchanges are only possible if the product you received is damaged, and you provide a clear, uncut opening parcel video as proof.

The video must:

  • Show the sealed package before opening

  • Clearly display the product being unboxed in one continuous shot (no edits or cuts)

  • Highlight the damage clearly

Without this video, no claims will be accepted.

📲 How to Report a Damaged Product

If your item arrived damaged:

  1. Contact us within 24 hours of delivery via WhatsApp at 📱 7757832770

  2. Provide:

    • Your full name and order number

    • The unboxing video

    • Photos of the damaged item

We will review your case and respond promptly.

❗ Important Notes:

  • No returns or exchanges for reasons like dislike, change of mind, size/color issues, etc.

  • Claims made after 24 hours of delivery or without an opening video will not be accepted.

  • This policy applies to all products unless mentioned otherwise on the product page.

Thank you for shopping with Astriva.
For any queries, feel free to reach out to us on WhatsApp at 7757832770.
🛍️ www.astriva.in